<About>

I build and own production AI and automation systems that make companies operationally faster. The throughline is simple: find the operational overhead people have accepted as normal, then build the system that removes it. At Credit Karma that’s meant $500k+ in annual savings, 2,500 hours of manual work removed each year, and IT ticket volume down 46% year on year.

Lately I’ve been deep in AI for enterprise operations, RAG, agents, and MCP, building the guardrails that let models run complex internal workflows reliably.

Off the clock I’m a music producer and DJ, a gym regular, and an obsessive traveller and foodie.

<Experience>

Credit Karma

  1. May 2024 — Present

    Applied AI Engineer

    • Generated $500k+ in annual cost savings and eliminated 2,500 hours of manual work per year through cross-departmental automation programmes built on Workato at enterprise scale.
    • Automated the company’s temporary system access process end to end: 6,238 requests handled, with median resolution cut from 3.7 hours to 3 minutes (74× faster), recovering $240k in annual overhead.
    • Reduced IT ticket volume 46% year on year by designing and deploying a RAG-powered support bot on GCP (Vertex AI Vector Search, Gemini) that handled 45,000 tickets and brought median resolution time down from two days to under two hours, reclaiming 3+ FTEs of capacity.
    • Built a live analytics dashboard and weekly AI-powered email digest that surfaced IT support trends from BigQuery to senior leadership. Adoption expanded from VP level to the SVP of Engineering by delivering insights directly into existing leadership workflows.
    • Engineered a data pipeline to extract and analyse company-wide calendar data with the BI team, surfacing thousands of hours of recurring meeting inefficiency to senior leadership.
    • Workato
    • GCP
    • Vertex AI
    • Gemini
    • RAG
    • BigQuery
    • Python
  2. Dec 2022 — May 2024

    Senior IT Support Engineer II

    • Architected the company’s first AI-driven enterprise search platform, enabling self-service knowledge access across all departments.
    • Served as company-wide SME for Workato and led a zero-downtime migration to Okta Identity Engine across engineering, security, and IT.
    • Designed and managed a Slack-based IT support chatbot handling 7,500+ requests monthly, the automation foundation that later evolved into the full RAG-powered support system.
    • Built Workato automation across Okta, Slack, Jira, and Google Workspace to connect business-critical systems and eliminate manual handoffs.
    • Owned multi-site IT infrastructure projects from design through implementation, and built core processes across user lifecycle, security, and automation.
    • Workato
    • Okta
    • Slack
    • Jira
    • Google Workspace
  3. Jun 2021 — Dec 2022

    Senior IT Support Engineer

    Grew into a senior IC across IT support and systems, taking on early automation ownership.

  4. Jul 2019 — Jun 2021

    IT Support Engineer II

    Joined Credit Karma in IT support engineering, laying the systems and process foundation that the later automation work built on.

Earlier

Refinery29

  1. May 2017 — Jul 2019

    Lead IT Support & Infrastructure Engineer

    Led international IT support and infrastructure across London, Berlin, New York, LA, and Toronto, progressing from International Support Engineer to lead.

Dropit Shopping

  1. Aug 2016 — Apr 2017

    IT Manager

    Owned IT operations and systems for a fast-growing retail technology startup.

Apple

  1. Oct 2014 — Aug 2016

    Genius / Technical Specialist

    Diagnosed and resolved hardware and software issues and delivered technical support in a high-volume retail environment.

<Projects>

Selected Work

  • Vertex AI · Gemini · GCP

    RAG-Powered Support Bot

    A retrieval-augmented support bot on GCP, built with Vertex AI Vector Search and Gemini. It handled 45,000 tickets, cut median resolution from two days to under two hours, drove a 46% year-over-year drop in ticket volume, and reclaimed 3+ FTEs of capacity.

  • Workato · REST APIs · Okta

    Temporary-Access Automation

    An end-to-end Workato pipeline automating temporary system access: 6,238 requests handled, with median resolution cut from 3.7 hours to 3 minutes (74× faster), recovering $240k in annual overhead.

  • BigQuery · Gemini · Slack

    Leadership Analytics + AI Digest

    A BigQuery-backed analytics dashboard and weekly AI-written email digest surfacing IT support trends to senior leadership. Adoption expanded from VP level to the SVP of Engineering by delivering insights directly into existing leadership workflows.

Built Independently

  • MCP · Cloud Run · GCS · n8n

    Personal AI Memory System

    A RAG system that gives Claude persistent context across conversations. An Obsidian knowledge base on Google Cloud Storage, served through a remote MCP server on Cloud Run, with scheduled maintenance agents running on a headless Mac Mini and n8n. Versioned, authenticated, and in daily use.

  • MCP · Cloud Run · Cloud SQL · React

    Workout & Body-Composition MCP

    A self-hosted training platform. It's an MCP server on Cloud Run backed by Cloud SQL (Postgres), with a React and Tailwind progressive web app served from the same service. Token-based auth, stateless, and it scales to zero. It logs every session and InBody scan, then surfaces analytics, goals, and recovery patterns.

<Technologies>

  • Vertex AI
  • Gemini
  • Claude API
  • RAG
  • MCP
  • GCP
  • Cloud Run
  • BigQuery
  • Workato
  • n8n
  • Python
  • Postgres
  • REST APIs
  • Okta
  • Slack

<Certifications>