{"$schema":"https://jsonresume.org/schema/1.0.0/resume.json","basics":{"name":"Matt Docherty","label":"Applied AI Engineer","email":"matt@matthewdocherty.com","url":"https://matthewdocherty.com","summary":"I build and own production AI and automation systems that make companies operationally faster. The throughline is simple: find the operational overhead people have accepted as normal, then build the system that removes it. At Credit Karma that’s meant $500k+ in annual savings, 2,500 hours of manual work removed each year, and IT ticket volume down 46% year on year.\n\nLately I’ve been deep in AI for enterprise operations, RAG, agents, and MCP, building the guardrails that let models run complex internal workflows reliably.\n\nOff the clock I’m a music producer and DJ, a gym regular, and an obsessive traveller and foodie.","profiles":[{"network":"LinkedIn","url":"https://www.linkedin.com/in/mattdocherty"}]},"work":[{"name":"Credit Karma","position":"Applied AI Engineer","startDate":"2024-05","endDate":"","highlights":["Generated $500k+ in annual cost savings and eliminated 2,500 hours of manual work per year through cross-departmental automation programmes built on Workato at enterprise scale.","Automated the company’s temporary system access process end to end: 6,238 requests handled, with median resolution cut from 3.7 hours to 3 minutes (74× faster), recovering $240k in annual overhead.","Reduced IT ticket volume 46% year on year by designing and deploying a RAG-powered support bot on GCP (Vertex AI Vector Search, Gemini) that handled 45,000 tickets and brought median resolution time down from two days to under two hours, reclaiming 3+ FTEs of capacity.","Built a live analytics dashboard and weekly AI-powered email digest that surfaced IT support trends from BigQuery to senior leadership. Adoption expanded from VP level to the SVP of Engineering by delivering insights directly into existing leadership workflows.","Engineered a data pipeline to extract and analyse company-wide calendar data with the BI team, surfacing thousands of hours of recurring meeting inefficiency to senior leadership."],"keywords":["Workato","GCP","Vertex AI","Gemini","RAG","BigQuery","Python"]},{"name":"Credit Karma","position":"Senior IT Support Engineer II","startDate":"2022-12","endDate":"2024-05","highlights":["Architected the company’s first AI-driven enterprise search platform, enabling self-service knowledge access across all departments.","Served as company-wide SME for Workato and led a zero-downtime migration to Okta Identity Engine across engineering, security, and IT.","Designed and managed a Slack-based IT support chatbot handling 7,500+ requests monthly, the automation foundation that later evolved into the full RAG-powered support system.","Built Workato automation across Okta, Slack, Jira, and Google Workspace to connect business-critical systems and eliminate manual handoffs.","Owned multi-site IT infrastructure projects from design through implementation, and built core processes across user lifecycle, security, and automation."],"keywords":["Workato","Okta","Slack","Jira","Google Workspace"]},{"name":"Credit Karma","position":"Senior IT Support Engineer","startDate":"2021-06","endDate":"2022-12","highlights":["Grew into a senior IC across IT support and systems, taking on early automation ownership."],"keywords":[]},{"name":"Credit Karma","position":"IT Support Engineer II","startDate":"2019-07","endDate":"2021-06","highlights":["Joined Credit Karma in IT support engineering, laying the systems and process foundation that the later automation work built on."],"keywords":[]},{"name":"Refinery29","position":"Lead IT Support & Infrastructure Engineer","startDate":"2017-05","endDate":"2019-07","highlights":["Led international IT support and infrastructure across London, Berlin, New York, LA, and Toronto, progressing from International Support Engineer to lead."],"keywords":[]},{"name":"Dropit Shopping","position":"IT Manager","startDate":"2016-08","endDate":"2017-04","highlights":["Owned IT operations and systems for a fast-growing retail technology startup."],"keywords":[]},{"name":"Apple","position":"Genius / Technical Specialist","startDate":"2014-10","endDate":"2016-08","highlights":["Diagnosed and resolved hardware and software issues and delivered technical support in a high-volume retail environment."],"keywords":[]}],"skills":[{"name":"Engineering","keywords":["Vertex AI","Gemini","Claude API","RAG","MCP","GCP","Cloud Run","BigQuery","Workato","n8n","Python","Postgres","REST APIs","Okta","Slack"]}],"certificates":[{"name":"Claude Code","date":"2026-02","issuer":"Anthropic","url":"https://verify.skilljar.com/c/ssjvaidgfnf7"},{"name":"Building with the Claude API","date":"2026-02","issuer":"Anthropic","url":"https://verify.skilljar.com/c/888asfsw57ss"},{"name":"Model Context Protocol Advanced","date":"2026-02","issuer":"Anthropic","url":"https://verify.skilljar.com/c/zbtse4225jpc"},{"name":"Model Context Protocol","date":"2026-02","issuer":"Anthropic","url":"https://verify.skilljar.com/c/xagb2w5gxawq"},{"name":"Claude with Google Cloud's Vertex AI","date":"2026-02","issuer":"Anthropic","url":"https://verify.skilljar.com/c/pxmkqh7ztgte"},{"name":"Integration Developer Bootcamp","date":"2025-02","issuer":"Workato","url":"https://credentials.workato.com/a76ef235-b3b0-41fa-bed6-bd9cb0491d79#acc.dzogtSfH"},{"name":"Enterprise Automation Certification","date":"2024-04","issuer":"Workato","url":"https://credentials.workato.com/2d2bcdae-da94-467a-aaf8-b7cd03102857#acc.WvGHaoyb"},{"name":"Gen AI & Business Operations","date":"2023-12","issuer":"Workato","url":"https://credentials.workato.com/8725abc5-c1ed-459b-a440-cab4019bbe36#acc.T50CErY7"},{"name":"Automation Pro III","issuer":"Workato"},{"name":"Python Programming","date":"2023-08","issuer":"General Assembly","url":"https://drive.google.com/file/d/1K-16hl5Qfwksj7jOwOM0J1mCh-V3ln0b/view"},{"name":"User Experience Design","date":"2021-05","issuer":"General Assembly","url":"https://drive.google.com/file/d/1jN3h4XpdqdyLGs2iDE55LfsEfnEB9-3A/view"}],"projects":[{"name":"Personal AI Memory System","description":"A RAG system that gives Claude persistent context across conversations. An Obsidian knowledge base on Google Cloud Storage, served through a remote MCP server on Cloud Run, with scheduled maintenance agents running on a headless Mac Mini and n8n. Versioned, authenticated, and in daily use.","keywords":["MCP","Cloud Run","GCS","n8n"]},{"name":"Workout & Body-Composition MCP","description":"A self-hosted training platform. It's an MCP server on Cloud Run backed by Cloud SQL (Postgres), with a React and Tailwind progressive web app served from the same service. Token-based auth, stateless, and it scales to zero. It logs every session and InBody scan, then surfaces analytics, goals, and recovery patterns.","keywords":["MCP","Cloud Run","Cloud SQL","React"]}]}